Responsible Gaming
Gaming Should Be Entertainment, Not Income
At Bert and Ernies of Helena, we believe that online gaming should be enjoyed as a form of entertainment only. Gambling should never be viewed as a way to earn money, pay bills, or solve financial problems. Always gamble with money you can afford to lose, and set strict limits on how much time and money you spend gaming.
Age Verification
You must be at least 18 years of age or the legal gambling age in your jurisdiction in Canada to use our services. By accessing this website, you confirm that you meet the legal age requirement for gambling in your province or territory.
Parents and Guardians: If you are concerned about a minor's access to gaming sites, please use parental control software to restrict access.
Warning Signs of Problem Gambling
If you recognize any of the following signs in yourself or someone you know, it may indicate a problem with gambling:
- Constantly thinking about gambling or past gambling experiences
- Gambling with increasing amounts of money to achieve the same excitement
- Feeling anxious or irritable when trying to cut down or stop gambling
- Chasing losses by gambling more to recover lost money
- Lying to family, friends, or therapists about the extent of your gambling
- Jeopardizing or losing important relationships, education, or career opportunities due to gambling
- Borrowing money or becoming financially desperate because of gambling losses
- Spending more time and money on gambling than initially planned
- Using gambling as an escape from problems or negative emotions
- Failed attempts to reduce or stop gambling
If you experience any of these warning signs, please reach out for help immediately.
Self-Help Tools & Responsible Gaming Features
We offer several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Establish a maximum amount of losses you are willing to accept
- Reality Checks: Receive periodic reminders of how long you have been playing and how much you have wagered
- Session Time Limits: Set a maximum duration for each gaming session
- Self-Exclusion: Take a break from gaming by temporarily or permanently closing your account
- Account Cooling-Off Period: Request a mandatory break from gaming for a set period
To access these tools, please contact our customer support team or visit your account settings.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, help is available. Here are trusted organizations that provide free, confidential support:
Canada
- Responsible Gambling Council
Website: www.responsiblegambling.org
Provides resources, counseling referrals, and information on problem gambling in Canada
North America
- National Council on Problem Gambling (USA)
Website: www.ncpgambling.org
24/7 Helpline: 1-800-522-4700
Provides confidential support and treatment referrals across the United States
International Resources
- GamCare (United Kingdom)
Website: www.gamcare.org.uk
Free counseling and support services for problem gambling - GamStop (United Kingdom)
Website: www.gamstop.co.uk
National self-exclusion scheme for online gambling - Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au
Confidential counseling and support for Australian residents
Need Help? Take Action Today
If you believe you have a gambling problem or are concerned about your gaming habits, please seek help immediately. There is no shame in asking for support—professional counselors and support groups are available and ready to help you.
Contact the Responsible Gambling Council at: www.responsiblegambling.org
You can also reach out to the National Council on Problem Gambling at 1-800-522-4700 for support and resources.
Remember: Gambling should be fun and entertaining. If it stops being fun, it's time to seek help.